Conflict Resolution and Difficult Conversations

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Master Conflict Resolution and Navigate Difficult Conversations with Confidence

Turn workplace tension into productive dialogue. Learn proven frameworks for handling disagreements, delivering tough feedback, and resolving conflicts professionally. This course equips you with practical tools to address issues head-on while preserving relationships and achieving positive outcomes.

You’ll learn when and how to have difficult conversations, how to stay calm under pressure, and how to find solutions that work for everyone. Whether you’re managing team conflicts, negotiating with stakeholders, or addressing performance issues, these skills will make you more effective and respected.

What Will You Learn?
  • Address conflicts directly and constructively
  • Deliver difficult feedback that creates change
  • Stay calm and focused during heated exchanges
  • Find win-win solutions in seemingly impossible situations
  • Repair damaged professional relationships
  • Build a reputation as someone who handles tough situations well

Audience

  • Managers, team leaders, project coordinators, and any professional who needs to navigate workplace conflicts, give feedback, or have challenging conversations with colleagues, clients, or stakeholders.

Course Content

Understanding Conflict and Building Foundation
Develop a healthy perspective on workplace conflict. Understand why conflicts arise and why avoiding them makes things worse. Learn the foundational mindsets for productive resolution. Reframe conflict as opportunity rather than threat Identify conflict styles and their impacts Recognize the cost of conflict avoidance Apply the "early and direct" principle

  • 1.1: The Reality of Workplace Conflict
  • 1.2: Conflict Handling Styles
  • 1.3: The Early and Direct Principle
  • QUIZ 1: Conflict Foundations

Preparation and Opening the Conversation
Learn the critical preparation steps that determine success. Master the opening moments that set the tone for productive dialogue. Prepare effectively for difficult conversations Use the "What, Why, How" planning framework Open conversations that invite collaboration Manage your emotional state before and during

The Conversation Itself – Core Skills
Master the essential skills for productive dialogue during the difficult conversation. Learn to listen deeply, respond thoughtfully, and keep conversations on track. Apply powerful listening techniques under pressure Use the "I" statement formula effectively Ask questions that open rather than close dialogue Respond to defensiveness without escalating

Navigating Resistance and Finding Solutions
Learn to handle defensiveness, anger, and resistance without escalating. Master collaborative problem-solving that leads to lasting solutions. Respond effectively to common defensive behaviors De-escalate heated situations Use interest-based problem solving Create agreements that stick

Giving and Receiving Feedback
Master the specific skills for delivering feedback that creates change and receiving feedback without defensiveness. Learn when and how to use different feedback approaches.

Tags

A course by

Sprout Skills
Gikuyu Muchai
Gikuyu Muchai
Coach/Instructor

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Course Includes:

  • Price:
    KES12,000.00
  • Instructor:Sprout Skills
  • Duration: 5 hours
  • Lessons:15
  • Students:0
  • Level:Intermediate
KES12,000.00
Enrollment is now paused

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